From: £399.00 Plus VAT
The IT Infrastructure Library® (ITIL®) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organised to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).
The course takes approximately 10 study hours – then you’re ready to book your exam.
You will gain knowledge of the internationally recognised Best Practice terminology, structure, basic concepts and the core principles of ITIL practices for Service Management to fully prepare you for the ITIL Foundation examination.
Exams also include an e-certificate, if you would like a physical copy, you will need to pay an additional fee to the exam board
To purchase Course Manual you may visit The Stationery Office(TSO) or APMG Business Books or any other stockists – https://www.tsoshop.co.uk/AXELOS-Global-Best-Practice/
and APMG Business Books – https://www.apmg-businessbooks.com/
Session 2 – Service Strategy
Session 3 – Service Design
Session 4 – Service Transition
Session 5 – Service Operation
Session 6 – Contin ual Service Improvement
Session 7 – Technology & Archite cture
Session 8 – ITIL qualification scheme & exam technique
Session 9 – Exam simulator
*Reference to Exam only applies if you have purchased Exam in addition to the course, as Exam is not included by default for courses except expressly mentioned e.g. Classroom based practitioner courses or if a Blended learning package includes exam.For all other courses you need to purchase the Exam option or apply to the Certification body if applicable.
Anyone who requires a basic understanding of the ITIL Framework and how it may be used to enhance the quality of IT Service Management within an organisation.
IT Professionals that are working within an organisation that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.